Refund Policy

Last updated: June 2026

Please read this policy carefully before making a purchase or registering for an event. By completing a transaction with Altar Haus, you agree to the terms below.

All sales are final

Due to the nature of our products — which include handmade, custom, and ritual items — all sales are final. We do not accept returns or offer refunds for change of mind, buyer's remorse, or incorrect purchases. Please review your order carefully before completing checkout.

Damaged or incorrect orders

We take great care in packing every order. However, if your item arrives damaged or you receive the wrong product, we want to make it right. Please contact us within 7 days of delivery at altarhausco@gmail.com with:

Your order number
A description of the issue
Photos of the item and packaging

We will work with you to arrange a replacement or store credit at our discretion. We are not responsible for damage caused by carrier mishandling after delivery is confirmed.

Events & classes

All event and class registrations are non-refundable. However, we understand that life happens — if you are unable to attend, you are welcome to transfer your registration to another person. Please notify us in advance with the name and contact information of the person who will be attending in your place.

If an event is postponed, your registration will automatically transfer to the new date. If the new date does not work for you, you may request a full refund within 2 days of the postponement announcement. Refund requests made after that window has closed will not be accepted.

If Altar Haus must cancel an event entirely, registered attendees will receive a full refund or the option to apply their registration toward a future event.

For certain events, additional refund terms may apply and will be stated clearly at the time of registration. Those event-specific terms take precedence over this general policy.

Lost or stolen packages

Once an order has been handed to the carrier and tracking shows it as delivered, Altar Haus is not responsible for lost or stolen packages. We recommend contacting your local post office or carrier directly. If you have concerns about delivery to your address, please reach out before placing your order and we can discuss options.

Questions

If you have any questions about your order or this policy, please reach out to us at altarhausco@gmail.com. We're a small business and we genuinely care about every customer — if something feels off, please just talk to us first.